POLICIES

PRIVACY POLICY


Effective date: October 21, 2025

Renu Solar & Roofing (“Renu,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across our websites (including www.renu-solar.com and www.renucompany.com), communication channels, and any services offered through our platforms (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information to us.


Information Collection And Use

We may collect the following categories of personal information:

  • Identifiers: Name, address, email, phone number, IP address, account login details.
  • Commercial Information: Products or services purchased, preferences, homeownership status, and utility provider.
  • Device and Network Information: Browser type, operating system, referring pages, and interaction data.
  • Geolocation Data: General or precise location data (when permitted).
  • Communication Data: Records of phone calls, text messages, emails, and chat transcripts.
  • Audio/Visual Data: Photos and videos submitted by you or taken during installations or events.
  • Professional Data: Job title, company, and related business details (if provided).
  • Inferences: Derived preferences, energy usage habits, or estimated solar suitability.

Types of Data Collected


PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
USAGE DATA

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.


Use of Data

We use personal information for business purposes such as:

  • Providing and managing our Services
  • Processing requests, quotes, appointments, and payments
  • Communicating with you regarding your project, account, or marketing promotions
  • Evaluating eligibility for offers or financing
  • Improving site performance and conducting analytics
  • Sending marketing emails, calls, SMS, or mail (opt-out available)
  • Ensuring security and fraud prevention
  • Meeting legal, contractual, or regulatory obligations


How We Collect Information

We collect information through the following methods:

  • Directly from you: When you submit forms, request a quote, sign up for communications, schedule appointments, or contact us.
  • Automatically: Through cookies, analytics tools, tracking pixels, and similar technologies.
  • Third parties: Such as lead providers, business partners, public records, or marketing partners.

We may use cookies to enhance your experience, provide personalized content, and deliver targeted ads. You can adjust cookie preferences via browser settings or our cookie management tool.


Sharing Your Information

We may share your information with:

  • Service providers: Payment processors, customer support, CRM providers, installation crews, etc.
  • Marketing and advertising partners: To deliver personalized promotions
  • Utility and energy partners: When needed for solar or rebate programs
  • Legal or regulatory bodies: When required to comply with law or respond to legal processes
  • Authorized third parties: With your consent or direction

We do not sell your personal information for monetary value. We do not share opt-in SMS or phone data with third parties for their own marketing use.


Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Home Renu will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


SMS and Text Communication

When you opt in to receive text messages from Renu, you consent to receive:

  • Appointment confirmations
  • Installation updates
  • Promotions and energy savings tips

Message frequency varies. Message and data rates may apply. Text STOP to cancel or HELP for help. Carrier is not liable for delayed or undelivered messages.


Data Security and Retention

We implement reasonable technical and administrative safeguards to protect your data. No system is 100% secure, but we strive to prevent unauthorized access, misuse, or loss.

We retain your information as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce our agreements. Afterward, we securely delete or de-identify personal information.


Your Choices and Rights

You may:

  • Opt out of marketing communications via unsubscribe links or by contacting us
  • Request access to or correction of your personal information
  • Request deletion of your personal data (subject to exceptions)
  • Limit or withdraw consent for SMS or targeted ads

To exercise your privacy rights, contact us using the information below.


Third-Party Links and Services

Our site may link to external websites or plugins (e.g., social media). We are not responsible for the content or privacy practices of those third parties. Review their privacy policies before interacting.

Disclosure Of Data


Legal Requirements

Renu may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Home Renu
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.


Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us:

Renu Solar & Roofing, 2900 Sycamore St. Harrisburg, PA 17111

REFUND POLICY

Refund and cancellation terms are listed on our contracts.